Health Plan of San Mateo
Health Plan of San Mateo case study provided by Shamrock Office Solutions, a Flex Technology Group company
About Health Plan of San Mateo (HPSM)
Health Plan of San Mateo (HPSM) is a local, non-profit County Organized Health System (COHS). HPSM’s mission is to ensure that San Mateo County’s vulnerable and underserved residents have access to high-quality care, services and supports so they can live the healthiest lives possible.
Headquartered in San Francisco, California, HPSM has over 200 employees and serves over 145,000 County residents.
PREVIOUS SITUATION
- HPSM had multiple vendors for production printers and copiers
- Incumbent vendors did not meet the SLA requirements established in the beginning of the relationship
- Customer was looking to develop a relationship with one vendor to meet all service and escalation needs
- Production printer vendor was no longer an authorized Ricoh dealer, which led to lack of supplies and availability of parts
- The team was not trained on utilizing the full capabilities of inline accessories on their current production equipment
OUR SOLUTIONS
- Provided brand new Ricoh production equipment to reduce any technology learning curves
- Provided multiple days of training for color calibration, fiery workflow, etc.
- Streamlined the communication and escalation process to expedite service response times
- Created an asset & service management strategy that simplified the client’s end user experience
KEY BENEFITS
- Reduced turnaround times and enhanced uptime on production equipment to improve end user satisfaction
- HPSM has a trusted vendor to provide hardware and software solutions to enhance workflow
- Imporved cost visibility
- Brought outsourced work in-house